Directv Software Update 02468
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So, I got a new HD-DVR upgrade this past weekend, and the installer mentioned something about needing to do a software update to fix a problem with the HR21-200 not picking up satellite 2 correctly. Before he left, he started the download procedure somehow, but had to leave before it finished.I didn't think anything of it and went off to do something else. Later, when I came back, it looked like the system was fine. I could watch channels, record, etc.
It is quite nice.Then, last night, while flipping channels, I hit on one of the local HD channels and all of a sudden, the signal is lost with an error 771. I check online, and there are lots of folks who have been getting this, but no solid resolution appears, except to reboot the unit.I did notice, though, while looking through all of my menus and such for additional info, there was an entry in my HD recording history that the software download from the day of the installation failed.So, I'm wondering if that intended software update would improve things and/or prevent future 771 errors. It may not be related, but I guess I would like to get this update loaded, if the installer thought it improved things.For the life of me though, I can't figure out how to get the unit to download and install the software update. Does anyone know where I can find that information?
I don't even know where to go to figure out what the current software version is on the device.Currently, my HR21-200 is not hooked up to my network and it is not hooked up to a phone line. I could easily run either of those lines out temporarily, if that would help with the software update. The first thing to do is to find out what software release it is currently running.Menu/Setup/Info & Test (doing this from memory - I may be slightly off here). Scroll down and you should see the software that's running. The current national release for the HR2x receivers is 0x0255 or 0x0256.To force a software update if one is available, on that same menu, there's a 'RESET' option down at or near the bottom.Choose it, enter the 'dash' and the receiver will do a shutdown/restart.
New Directv Software Update
Have your remote ready. When the blue 'circle' starts to turn, enter the numbers 02468 on the remote quickly. The screen will change in about 15 or so seconds to a 'searching for new software' display, and should start downloading.If you try to force an update and the receiver is already current, I believe (never having done it) that it will just continue booting.If you still have problems, call DirecTV and raise the issue. A new DVR should not be having problems like you described. As a former installer for DirecTV, there should be no need to download an update to fix satellite 2, to my knowledge.
Directv Software Updates
As long as you have both cables connected in the back, with the BBC's (little black or grey boxes on the cable line) or one line if its a SWM system(ask me if you don't know) and no BBC on that one. The only time you would be getting 771 or searching for satellite is if there is no 2nd line connected when there should be, or there is low signals coming though. Can you get to your satellite signal meter for line 1 and 2 and let me know some of the signals for all the satellites. Sounds like you should have a 5 LNB dish and I think your locals would either be on the 119 satellite or the 99. I checked and it appeared the system was at the correct level. As for the original 771 problem, I did reset the device and it did take care of that problem. Subsequently, I did check the levels on all of the satellites and they looked good.
I think the failed software download in my DVR history may have been something the installer started and canceled, but the download was completed successfully later. There are quite a few reports online of people having HR21-200s getting the 771 error when browsing local HDs. Almost universally, the solution is to do a system reboot. It only happened to me once, so I'm just going to chalk it up to clouds or somethingThanks everyone!